Shipping Policy

🚚 Shipping Policy

At Fortden Shop, we are committed to providing you with a seamless shopping experience from checkout to delivery. This Shipping Policy outlines all the important details regarding order processing, shipping methods, delivery timelines, and related information for both domestic and international customers. Please read this policy carefully before placing your order.

1. Order Processing & Handling Time

1.1 Standard Processing

All orders placed through our website https://fortden.com/ are typically processed and prepared for shipment within 2-3 business days (Monday through Friday, excluding weekends and public holidays).

1.2 Peak Season Processing

During high-volume periods such as holiday seasons or special promotions, order processing may take additional 1-2 business days. In such cases:

  • We will notify you via email if significant delays are expected

  • You will receive updated estimated delivery dates

  • We appreciate your patience and understanding during these busy periods

1.3 Order Verification

For security purposes, some orders may require additional verification which could delay processing by 24 hours. This helps prevent fraudulent transactions and protects both our business and our customers.

2. Domestic Shipping (United States)

2.1 Available Shipping Methods

We offer multiple shipping options to meet your needs:

Shipping MethodDelivery TimeframePriceBest For
Standard Shipping5-8 business daysFREE on all ordersBudget-conscious shoppers
Expedited Shipping2-4 business days$7.50 USDFaster delivery needs
Priority Shipping*1-2 business days$14.85 USDUrgent orders

*Priority shipping is only available for delivery addresses within the continental United States (excludes Alaska, Hawaii, and U.S. territories).

2.2 Delivery Areas

We currently ship to:

  • All 50 U.S. states

  • U.S. territories (Puerto Rico, Guam, etc.)

  • APO/FPO/DPO military addresses

  • P.O. Box addresses

2.3 Shipping Carriers

We partner with major carriers including:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

The carrier used for your order will be selected based on:

  • Your shipping address

  • Package size and weight

  • Most cost-effective option

2.4 Tracking Information

Once your order ships:

  • You will receive a shipment confirmation email with tracking number

  • Tracking information typically becomes available within 24 hours of shipment

  • You can track your package directly through the carrier’s website

3. International Shipping

3.1 Current Policy

At this time, Fortden Shop does not offer international shipping outside of the United States. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.

3.2 Future Plans

We are actively working to establish international shipping capabilities. Please check back with us or sign up for our newsletter to receive updates about when we begin shipping to your country.

4. Shipping Restrictions & Special Cases

4.1 Prohibited Items

Certain items in our inventory may have special shipping restrictions due to:

  • Size or weight limitations

  • Hazardous materials

  • State-specific regulations

4.2 Weather & Natural Disasters

In cases of extreme weather conditions or natural disasters that affect shipping routes:

  • Delivery times may be extended

  • We will communicate any known delays

  • Carrier service guarantees may be suspended

4.3 Address Changes

If you need to change your shipping address:

  • Contact us immediately at info@fortden.com

  • Changes must be requested before your order ships

  • We cannot redirect packages after they’ve been shipped

5. Delivery Issues & Problem Resolution

5.1 Failed Deliveries

If a delivery attempt fails:

  • The carrier will typically leave a notice

  • Packages may be held at a local facility for pickup

  • Unclaimed packages will be returned to us after a set period

5.2 Damaged Shipments

In the rare event your order arrives damaged:

  1. Document the damage with photos of both the item and packaging

  2. Contact the carrier immediately to file a claim

  3. Email us at info@fortden.com with details

  4. Keep all packaging materials for inspection

5.3 Lost Packages

If your tracking shows delivered but you haven’t received it:

  • Check with neighbors or household members

  • Contact your local post office

  • If still missing after 48 hours, contact us for assistance

6. Customs, Duties & Taxes

6.1 Domestic Orders

For U.S. shipments:

  • No additional customs fees or import duties apply

  • Sales tax is calculated at checkout based on your shipping address

6.2 International Considerations

For future international shipments (when available):

  • Customers are responsible for all customs fees and import taxes

  • These charges are not included in our shipping costs

  • We cannot predict or control these additional fees

7. Returns & Shipping

Our Return Policy is closely related to shipping:

  • Return shipping costs are the customer’s responsibility unless the return is due to our error

  • We recommend using trackable shipping methods for returns

  • Original shipping fees are non-refundable

For complete details, please see our Return & Refund Policy.

8. Contact Information

For any shipping-related questions or concerns:

📧 Email: info@fortden.com
🌐 Website: https://fortden.com/

Our customer service team is available Monday-Friday, 9AM-5PM EST to assist you with any shipping inquiries.